Account & Security
How do I reset my password?
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Go to the login page and click "Forgot Password". Enter your registered email address and we will send you a reset link within 2 minutes.
How do I reset my password?
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Go to the login page and click "Forgot Password". Enter your registered email address and we will send you a reset link within 2 minutes.
How do I enable Two-Factor Authentication (2FA)?
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Navigate to Settings → Security → Two-Factor Authentication. Download Google Authenticator, scan the QR code, enter the 6-digit code and save your backup codes.
How do I enable Two-Factor Authentication (2FA)?
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Navigate to Settings → Security → Two-Factor Authentication. Download Google Authenticator, scan the QR code, enter the 6-digit code and save your backup codes.
Deposits & Withdrawals
Why hasn't my deposit arrived yet?
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Crypto deposits require network confirmations. BTC requires 3, ETH requires 12, USDT/TRC20 requires 20. Check the blockchain explorer with your transaction hash.
Why hasn't my deposit arrived yet?
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Crypto deposits require network confirmations. BTC requires 3, ETH requires 12, USDT/TRC20 requires 20. Check the blockchain explorer with your transaction hash.
My withdrawal is pending for too long. Why?
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Withdrawals are processed within 1-2 business hours. Large withdrawals may require manual review. Network congestion can also cause delays.
My withdrawal is pending for too long. Why?
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Withdrawals are processed within 1-2 business hours. Large withdrawals may require manual review. Network congestion can also cause delays.
KYC & Verification
Why do I need to complete KYC?
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KYC is required by financial regulations to prevent fraud and money laundering. It also unlocks higher withdrawal limits.
Why do I need to complete KYC?
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KYC is required by financial regulations to prevent fraud and money laundering. It also unlocks higher withdrawal limits.
Trading & Orders
What trading fees does CoinSup charge?
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Standard maker fee is 0.10% and taker fee is 0.15%. Holding CoinSup Token or achieving VIP tiers reduces these fees.
What trading fees does CoinSup charge?
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Standard maker fee is 0.10% and taker fee is 0.15%. Holding CoinSup Token or achieving VIP tiers reduces these fees.